SHIPPING POLICY

Thank you for shopping with NoxlyLight. Please review the following information about how we process and ship your order.

ORDER PROCESSING TIME

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few business days. If there will be a significant delay in the shipment of your order, we will contact you via email.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery time:

Standard Shipping: 7–15 business days after dispatch

Delivery times are estimates and may occasionally vary due to customs clearance, carrier delays, public holidays, weather conditions, or other circumstances outside our reasonable control.

WHERE WE SHIP

We currently ship to the following countries:

• Germany
• Netherlands
• Ireland
• Denmark
• Belgium

If your country is not available at checkout, please contact us at noxlylight@gmail.com to check availability.

CUSTOMS, DUTIES AND TAXES

Orders may be shipped internationally depending on the fulfillment method used for your order.

Any applicable taxes, customs duties, or import charges will be handled in accordance with applicable laws and regulations.

Where VAT is collected at checkout, the applicable VAT amount will be included in the price displayed to the customer.

If additional customs duties, taxes, or import charges are legally payable upon delivery and are not collected at checkout, these charges may be the responsibility of the customer.

ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email containing tracking information where available.

Please allow up to 48 hours for tracking information to become active or update after dispatch.

INCORRECT ADDRESS

Please double-check your shipping address before completing your order.

If you notice an error in your shipping address, please contact us immediately at noxlylight@gmail.com so that we can attempt to correct it before the order is shipped.

We cannot guarantee that an address can be changed after an order has been dispatched.

LOST OR STOLEN PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, please contact the shipping carrier first and then contact us at noxlylight@gmail.com so we can assist you.

We will make reasonable efforts to assist with delivery issues.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, please contact us at noxlylight@gmail.com with your order number and photographs of the item and its packaging.

We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

CONTACT US

If you have any questions about this Shipping Policy, please contact us:

NoxlyLight
Email: noxlylight@gmail.com
Phone: +90 850 309 05 30