Refund policy
RETURN & REFUND POLICY
Last updated: August 2026
At NoxlyLight, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return it in accordance with the terms below.
1. RIGHT OF WITHDRAWAL
If you are a consumer located in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving any reason.
The 14-day withdrawal period begins on the day you, or a third party designated by you, receives the goods.
To exercise your right of withdrawal, please contact us at:
Email: noxlylight@gmail.com
Phone: +90 850 309 05 30
You may contact us with a clear statement that you wish to cancel your order. You may also use our contact information above to request further return instructions.
2. RETURN CONDITIONS
Returned products should, where reasonably possible, be returned in their original condition and packaging.
You are responsible for taking reasonable care of the product while it is in your possession.
The right of withdrawal does not affect your statutory rights regarding faulty, damaged, or incorrectly supplied products.
3. RETURN ADDRESS
Because our products may be fulfilled by different international suppliers and fulfillment partners, the applicable return address may vary depending on the order.
Please contact our customer support team before sending any product back.
Our customer support team will provide you with the appropriate return address and return instructions for your specific order.
Do not send a return to our business address unless specifically instructed by our customer support team.
4. RETURN SHIPPING COSTS
Where you exercise your statutory right of withdrawal, you may be responsible for the direct cost of returning the goods unless we have agreed to cover those costs or applicable law requires otherwise.
If a product is defective, damaged, incorrect, or not as described, please contact us before returning the product. In such cases, we will provide appropriate instructions and remedies in accordance with applicable consumer law.
5. REFUNDS
Once your cancellation has been accepted, we will process your refund in accordance with applicable law.
For statutory withdrawals, refunds will generally include the payments received from you, including standard delivery charges where applicable.
We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.
Refunds will be made using the original payment method unless otherwise agreed.
6. DAMAGED OR INCORRECT PRODUCTS
If your order arrives damaged, defective, or different from what you ordered, please contact us at noxlylight@gmail.com as soon as possible.
Please include your order number and, where possible, photographs or videos showing the issue.
We will review the situation and provide an appropriate solution, which may include a replacement, repair, price reduction, or refund depending on the circumstances and applicable consumer law.
7. LEGAL GUARANTEE
Nothing in this policy limits your statutory consumer rights.
For consumers in the European Union, statutory legal guarantees for goods apply where required by applicable law.
8. CONTACT
For return or refund requests, please contact:
NoxlyLight
Email: noxlylight@gmail.com
Phone: +90 850 309 05 30
Business address:
Mimar Sinan Mah. Sera Sk. No: 2A/11
Pursaklar / Ankara
Türkiye